RippleSMS account notifications
Ripple PMS, operated by ExperienceX LLC, sends optional text messages to the owners, administrators and authorised staff of its hotel customers about their own Ripple PMS account. Email remains the default. SMS is limited to two categories that each person chooses separately: security alerts and critical billing alerts. Both are optional, start unchecked, and are not a condition of purchase or use.
Where people opt in
The same consent fields and wording appear in two places, and both write to the same consent record. Saving requires a Ripple PMS account, so the forms below are the real components shown with their controls disabled.
1. Company signup form, beside the registering person’s mobile number
On the signup page, the person creating the account may enter a mobile number and select either alert. Signup succeeds with no number and no alert selected. Selected alerts are recorded only after the account is created and its email address is verified.
Mobile number and SMS alerts (optional)
Messages are sent by Ripple PMS, operated by ExperienceX LLC. SMS consent is optional and is not a condition of purchase or use. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
Neither category is used for password recovery or sign-in codes.
Billing alerts are only sent to people who manage billing for the account.
Read our Privacy Policy and SMS Terms. For help, contact [email protected].
2. Account › Notifications (review and change at any time)
What happens after opting in
- Each choice is recorded with the person, the number, the category, the time, where it was given (signup or settings) and the disclosure version (sms-consent/v3-signup-and-settings-2026-11-09).
- Nothing is sent until the account’s email and the mobile number have been verified. Until then the setting shows “Pending verification”.
- Consent covers only the person who gave it and the number they verified, never other staff or guests. Billing alerts go only to people who manage billing for the account.
- Changing the number withdraws consent for the old number; the new number needs fresh consent and verification.
- Reply STOP to any message to opt out (one confirmation is sent), or HELP for help. People can also withdraw in Account › Notifications.
- At most one text per alert stage (for billing: one payment-deadline alert and one suspension alert), and none once the issue is resolved. Routine account information is sent by email, not SMS.
