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Terms of Service

Effective date: November 9, 2026

Contents

  1. Authorised business use
  2. Accounts and responsibilities
  3. Acceptable use
  4. Your data and your guests' data
  5. Trials, subscriptions and billing
  6. Third-party integrations
  7. Changes to the service
  8. Suspension and termination
  9. Support
  10. SMS Terms: Ripple PMS SMS Account Notifications
  11. Changes to these terms
  12. Contact

These Terms of Service govern your use of Ripple PMS, a product operated by ExperienceX LLC, 5709 Gorham Glen Lane, Austin, Texas 78739, United States ("we", "us"). By creating an account or using Ripple PMS you agree to these terms on behalf of the business you represent ("you").

1. Authorised business use

Ripple PMS is provided for operating hotels and other accommodation businesses. You confirm that you are authorised to act for the business that holds the account, and that you and the people you invite will use Ripple PMS only for that business and in line with these terms and applicable law.

2. Accounts and responsibilities

Ripple

Property management software for independent hotels and small groups. Built for the people who run the front desk, not just the ones who buy the software.

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  • Direct booking
  • Guest portal
  • Distribution & OTAs
  • Payments

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© 2026 ExperienceX LLC. Ripple PMS is operated by ExperienceX LLC.
Privacy PolicyTerms of ServiceSMS notifications
  • Provide accurate account information and keep it up to date.
  • Keep sign-in credentials secure and do not share accounts. Each person should have their own account.
  • You decide who you invite and what permissions they have, and you are responsible for activity carried out through your workspace by people you authorise.
  • Tell us promptly at [email protected] if you suspect unauthorised access.

3. Acceptable use

You must not, and must not allow others to:

  • use Ripple PMS for anything unlawful, fraudulent or harmful;
  • access or attempt to access accounts, data or systems you are not authorised to access, or probe or bypass security controls;
  • interfere with or overload the service, or upload malicious code;
  • use Ripple PMS to send unsolicited or unlawful communications;
  • copy, resell or reverse engineer the service except as the law allows.

4. Your data and your guests' data

You keep control of the information you and your guests put into Ripple PMS. You are responsible for having the right to collect and use guest information, including giving guests any notices and obtaining any consents the law requires. We use that information to provide Ripple PMS to you and as described in our Privacy Policy.

5. Trials, subscriptions and billing

Before you buy, Ripple PMS shows the plan, the price at your current quantities, the billing interval, any per-property minimum and the renewal, grace and cancellation terms, and records your acceptance of them. The terms you accepted at purchase apply to that purchase. The points below summarise them.

  • Trials: when a plan offers a free trial, the trial needs no card and is never charged automatically; paid service starts only when you choose to continue. Trial availability and length are shown when you sign up.
  • Prepaid terms: a prepaid term is paid in advance and does not renew automatically. Your access continues until the date you have paid through.
  • Automatic renewal: where your accepted terms say a plan renews automatically, it is billed in advance and renews on its anniversary at the then-current quantities unless you cancel first.
  • Changes during a term: an upgrade is quoted for the rest of your paid term and charged once, only after you accept the quote. Downgrades, decreases and interval changes take effect at your next renewal.
  • Failed payments: if a payment fails you keep full access for a 14-day grace period while we retry and notify you; nothing is shut down automatically.
  • Cancellation: cancelling stops the next renewal and keeps your access until the date you have paid through; you can withdraw a cancellation before then.
  • Refunds: there is no automatic refund for an unused part of a term.

6. Third-party integrations

Ripple PMS can connect to third-party services such as Stripe for payments, channel managers and revenue management tools. When you connect one, you authorise the exchange of information needed for that connection. Third-party services are provided under their own terms, and we are not responsible for their availability or for how they handle information under those terms.

7. Changes to the service

We improve Ripple PMS continually and may add, change or remove features. We will communicate changes that materially affect a paid service.

8. Suspension and termination

We may suspend or restrict access if needed to protect the security of Ripple PMS, our customers or their guests, if these terms are seriously or repeatedly breached, or if the law requires it. For unpaid subscriptions, the failed-payment terms above apply. You can stop using Ripple PMS and cancel at any time as described above. For help with closing an account or with your information, contact [email protected].

9. Support

Customer support: [email protected]. Security reports: [email protected].

10. SMS Terms: Ripple PMS SMS Account Notifications

ExperienceX LLC operates the Ripple PMS account-notification messaging programme. By separately opting in, you agree to receive automated text messages about your Ripple PMS account in the categories you select: account-security alerts (important security changes to your account or suspected compromise), and critical billing alerts (unresolved payment failures approaching a service-impact deadline, and impending subscription suspension).

You can opt in to each category separately on the company signup form, beside your mobile number, or in Account › Notifications. Both are optional and unchecked unless you select them. Messages start only after your account and your mobile number have been verified. A billing alert is sent only to a person who manages billing for the account. This programme does not send password-reset or sign-in codes, routine receipts, successful renewal notices, reports, onboarding, trial reminders or invitations.

Message frequency varies with account activity. Message and data rates may apply according to your mobile carrier plan. SMS consent is optional and is not a condition of purchasing or using Ripple PMS.

Reply STOP to unsubscribe. You may receive one confirmation of your opt-out. Further programme messages will stop unless you provide fresh consent. You may also withdraw consent through your account notification settings.

Reply HELP for assistance or email [email protected].

Replying START after STOP unblocks your number with your carrier, but does not by itself re-enrol you: alerts resume only for categories you have consented to in your notification settings.

You must provide a mobile number you are authorised to use and update your preferences if that number changes. Availability and delivery depend on supported countries, networks and carriers. Carriers are not liable for delayed or undelivered messages. SMS is not an emergency communication service.

This programme does not include promotional marketing or messages sent by hotels to their guests. Those communications require separate arrangements and applicable consent.

Our Privacy Policy explains how we handle information associated with this programme.

11. Changes to these terms

We may update these terms. The effective date at the top shows when they last changed. If a change materially affects your rights, we will let account holders know before it takes effect where we reasonably can.

12. Contact

ExperienceX LLC, 5709 Gorham Glen Lane, Austin, Texas 78739, United States. [email protected].