Ripple
Ask a duty manager where the property stands and they will open three things. That is the problem, and it is not a reporting problem.
When the booking, the room state, the rate that applied and the balance owed live in different places, every question about tonight is a small act of detective work — and every answer has a chance of being wrong. Ripple holds them as one stay. The desk, the board, the folio and the housekeeping list are views of it, not copies of it.
What operations covers.
The surfaces of the operating day. Every one of them reads and writes the same stay.
- Operations
Reservations
The booking record: guest, room, rate, policy, deposit and everything charged against the stay.
- Operations
Room board
The property across a date range, by room. Where moves, gaps and pressure are actually visible.
- Operations
Front desk
Arrivals, in-house, departures and the close of the business day.
- Operations
Housekeeping
Room state and the turnover, shared between housekeeping and the desk.
- Distribution
Rates & availability
What is for sale, at what price, with which restrictions, across a season.
- Operations
Groups
Allotments, rooming lists and a master folio for the group that books as one.
- Operations
Night audit
Room charges posted, exceptions resolved and the business day closed.
- Intelligence
Reporting
Front-office, occupancy, revenue and financial reports exportable to CSV, plus guest reports.
- Platform
Extras & services
Food, spa, transport and other services charged to the room and settled on the folio.
- Operations
Events & meetings
Coming soonMeeting rooms, banquets, conferences and other bookable spaces and services.
